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Three Steps To A Great First Impression

Did you know that your first time guest experience begins BEFORE anyone even walks through your church doors? In this 4 minute interview, I break down our first time guest protocol with the one and only Tianne Moon, who leads out in our hospitality area. Don’t wait for your first big fall kick-off weekend to get this going. Work now to inspect and elevate your first time guest experience!

Three Steps To A Great First Impression:

1. The Person is More Important Than the Process. 

It’s vital to have a solid plan in place for guests – from the moment they drive on campus to the follow-up call they receive that week from your team. But, take time this week to inspect your guest flow and make sure it’s personal – the volunteers teams, how you collect information, who is calling them and is it timely? Download our FREE Weekly Reach Report.

2. Put Your Best Foot Forward.

Spring cleaning should also take place in the fall. Clean your facility from top to bottom and update your signage for a fresh look. Take your hospitality to another level with special treats, schedule your sharpest volunteers, and make your experience unforgettable!

3. Tell Them Why They Should Come Back. 

Don’t be passive about this. It’s the best hour of their week and it’ll be here again in 6 days. Spice things up with giveaways or a porch party. If it’s membership class weekend, serve a fun meal. Depending on your schedule, you can also tease your next series.